Most managers are clueless about IT
Kelvyn Taylor’s recent article mentioned company staff wasting time on Facebook and other social networking sites, and it reminded me of a recent event I experienced (Think ahead to avoid IT blindspots, 17 March).
A problem occurred where our office internet bandwidth was being throttled. After some investigation, my IT team discovered that someone using BitTorrent software was the cause of it all. We blocked the port on our proxy server, and all was well again.
The company managers were aware that web pages were coming up quickly again, but had absolutely no idea why the system had slowed down, and then sped up again. They have no clue what BitTorrent is, and are probably only vaguely aware of social networking sites. The word Linux will pass through one ear and out the other. Just as our proxy server filters out unwanted internet requests, the managers have an inbuilt filter to any computer-related terminology.
The top and bottom of it is, that they don’t want to know the technical details of these problems, and leave such things entirely in the hands of the young IT boffins who are performing black magic in the basement. Secretly they wish to return to the good old days of slide rules and writing with quills. They just don’t like all this digital carry-on. One manager I spoke to is still convinced that computers are just a fad that will go away in a few years from now. He’s been saying that for the past 15 years.
Most? That's very generous!
Posted by: David Lambert | 7 Apr 2008 17:38:11
Worse I think are the bosses who have a little IT knowledge and know a few of the terms. They count themselves among the IT literate class but their requests are often impossible to implement. Whoever said "A little knowledge is dangerous" was dead on.
Posted by: Mike | 11 Apr 2008 21:23:22