Failing to prepare is preparing to fail

I find it quite sad to read that after all these years most companies still have to rely on a few good people pulling their weight to get out of sticky situations (Firms rely on British pluckiness at times of crisis, 28 April).

The effort and dedication shown by such employees is fantastic, but it is sad that in times of non-stress or no burning platform, organisations do not have the foresight and patience to put in place processes that work, and train people to understand them. Why should they after all, if the only benefit would be the well-being of their employees?

Firms perhaps consider that investing in disaster planning processes and training is wasting time, as it does not raise revenues. But ultimately it would, because contented employees work better. However, that is a longer-term approach: not typical of our plucky British firms, apparently.

F Smieja